Operations Manager


Edmonton, Alberta, Canada Remote Job

Nov 24

Operations Manager

(Protective Services, Regina)

We are currently hiring an Operations Manager in Regina, SK.

Your mission at GardaWorld:

The primary mandate for the Operations Manager will be the development and application of resources necessary to fulfil service delivery commitments to the region including, scheduling, mobile division, office management, customer relations, day-to-day branch operations and client management. A priority to this position is the retention of existing clients and daily problem resolution.

Reporting to the Regional VP, Prairies, your duties will include:

Oversee the consistent execution of service requirements for the Regina branch.
Continuously review the day-to-day operations within the branch to optimize resources, improve profitability and customer service & limit overtime implementing change where necessary.
Drive efficiencies throughout the operation in conjunction with other Branch staff.
Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel) are consistently applied across the area.
Provide coaching and mentoring to the supervision team by setting clear objectives, communicating openly, holding/participating in regular meetings, monitoring performance and taking corrective action (as appropriate) to ensure corporate and branch goals are met
Ensure that staff maintain a high level of customer care (measured by contractual requirements); monitor service levels and implement change as needed
Work with HR, and in a collaborative manner, apply corporate policies to manage disciplinary matters arising in the branch, including dismissals, grievances, absenteeism health and safety issues, etc., communicating any changes in terms and conditions to staff on a timely basis

Your profile:

Proven Operations experience in a management capacity.
Self motivator
Experience with a unionized workforce.
Experience within the security industry


3-5 years experience in the security industry.
Good negotiation, influencing and entrepreneurial skills
Demonstrated analytical and problem-solving skills with attention to detail.
Highly customer-services focused with excellent communication skills
Very good people management and team building abilities
Ability to manage the implementation of strategic objectives
Strong relationship builder, proactive, and highly results driven of how technology can enable a business to be more efficient
High degree of integrity, trustworthy
Computer literate an understanding


To apply for this position or view other job opportunities please visit the "careers" page of our website at www.gardaglobal.com/careers

Join our workforce!

Headquartered in Montreal, Canada, GardaWorld is the world s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 62,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East.

GardaWorld has great opportunity for personal growth and advancement, fosters a collaborative environment, and encourages team cooperation. You can make a difference in a company that gives you latitude to deliver the best customer service.

We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status.

We thank all candidates for their interest; however we will communicate only with the selected candidates.

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