Order Management Analyst


Toronto, Ontario, Canada Remote Job

Nov 10

Position Summary
The Customer Service Analyst is the primary point of contact for customer Replenishment teams. The role is critical to developing a high-quality relationship with supply chain driven customers and plays a vital internal role supporting sales growth. and driving operational efficiencies while working collaboratively with Supply and Demand Planning and Customer Development. The analyst is responsible for managing the process of order to cash including the validation & execution of incoming customer orders.

What is the Job?

. Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
. Direct contact to customer replenishment buyer. Establish and maintain a positive relationship in problem resolution. Work with Customer Service Manager to identify possible improvements to help leverage capabilities.
. Links closely with CPFR, demand planning and customer development to identifying gaps for seamless order execution.
. Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders.
. Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
. Evaluating trade-off of time, cost and service to satisfy both the company and its customers.
. Participate in the execution (either pilot or full roll-out) of new programs
. Manage the order-to-cash/logistics flow with both a direct and potential brokered organization.
. Balance Terms-of-Sale compliance with traditional service level KPIs
. Conflicts/issues in shipping and delivering orders complete and on time.
. Management of multiple of customers, shorter lead times, high volume, quick response, and higher customer expectations.

What Do You Bring to the Job?

. Undergraduate degree in Supply Chain, Logistics or Business related fields
. Experience: 2-5 years of relevant Sales / Logistics / Supply Chain
. SAP Experience
. APICS Certification or retail Supply Chain Certification a plus

. Strong interpersonal skills and leadership ability
. Demonstrated ability to work collaboratively with cross-functional teams
. Knowledge of customer service practices
. Strong internal/external customer centric focus
. Good communication skills, written/oral
. Proficient in Microsoft Office Suite
. Data analysis experience

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

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